Answering - the first ten seconds

The first thing to do when you answer the phone is to understand who is calling and what they want. do these exercises to practise this skill:

exercise 1

exercise 2

exercise 3

exercise 4

Return to Telephone exercise list

 

 

  These exercises are FREE to use. They are all copyright (c) 2006 /2007 Caroline and Pearson Brown, unless otherwise stated. They cannot be reused on any other Web site, be it Internet or Intranet, without Caroline and Pearson Brown's express permission.
 
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